FAQs

1. What makes your products unique?

Our products are unique because they are natural and chemical-free. We believe in providing our customers with organic skincare options that are ethically sourced and cruelty-free. Our products are carefully formulated to nourish and rejuvenate your skin without any harmful ingredients.

2. Are your skincare products suitable for all skin types?

Yes, our skincare products are suitable for all skin types. Whether you have dry, oily, or sensitive skin, our products are designed to provide effective results without causing any irritation. However, we always recommend doing a patch test before using any new skincare product to ensure compatibility with your skin.

3. How long does it take to see results from your skincare products?

The time it takes to see results from our skincare products may vary depending on individual factors and the specific product being used. However, many of our customers have reported noticeable improvements in their skin's texture and appearance within a few weeks of regular use. Consistency is key when it comes to skincare, so we recommend using our products as directed for optimal results.

4. Do you offer international shipping?

No, sorry. At this time we do not offer international shipping. Maybe some time in the near future.

5. What is your return policy?

We have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item. The item must be in the same condition as when you received it, unused, with tags, and in its original packaging. Please refer to our refund policy for more details on how to initiate a return.

6. Are your baby products eco-friendly?

Yes, our baby products are eco-friendly. We understand the importance of providing sustainable and non-toxic options for your little ones. Our baby products, such as organic cotton onesies and bamboo swaddle blankets, are made from natural and renewable materials to minimize their impact on the environment.

7. How do I contact customer support?

If you have any questions or need assistance, you can contact our customer support team at msdeevine722@gmail.com. We are here to help and will respond to your inquiries as soon as possible.

8. Do you offer exchanges?

Yes, we offer exchanges. If you need to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item. Please refer to our refund policy for more information on how to initiate an exchange.

9. Can I track the status of my order?

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery. Please allow up to 24 hours for the tracking information to be updated in the carrier's system.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at msdeevine722@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at msdeevine722@gmail.com.

Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items: Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at msdeevine722@gmail.com.

Shipping Policy

Thank you for shopping with FaithsNatural! We strive to provide you with a seamless and enjoyable shopping experience. Please take a moment to review our shipping policy to understand how we process and deliver your orders.

Shipping Methods and Timelines:

We offer several shipping options to accommodate your needs. The available shipping methods and estimated delivery times will be displayed during the checkout process. Delivery times may vary depending on your location, product availability, and other factors beyond our control. Orders are typically processed and shipped within 1-3 business days from the date of purchase, excluding weekends and holidays. You will receive a confirmation email with tracking information once your order has been shipped. Since we operate as a dropshipping store, items may be shipped from different suppliers and locations, which might result in multiple packages for a single order.

Shipping Rates:

Shipping rates are calculated based on the weight of your order, the shipping method selected, and the destination address. The shipping cost will be displayed during the checkout process before you finalize your purchase.

Order Tracking:

Once your order has been shipped, you will receive a tracking number via email to monitor the status of your delivery. Please allow up to 24 hours for the tracking information to be updated in the carrier's system. If you have any questions or concerns about the status of your order, please don't hesitate to contact our customer service team for assistance.

Shipping Restrictions:

We currently ship to addresses only within the US.

Multiple Shipments:

Due to the nature of dropshipping, items in your order may be shipped separately. You may receive multiple packages with separate tracking numbers.

Lost or Damaged Shipments:

In the rare event that your order is lost or damaged during transit, please contact us immediately so we can assist you in resolving the issue. We may require additional information or documentation to process a claim with the shipping carrier.

Return Shipping:

If you need to return an item for any reason, please review our Return Policy for instructions on how to initiate a return. The customer is responsible for return shipping costs unless otherwise specified.

If you have any questions or concerns about our shipping policy, please feel free to contact our customer service team at msdeevine722@gmail.com. We're here to help!

Policy Updates:

We reserve the right to update or modify our shipping policy at any time without prior notice. Any changes will be effective immediately upon posting to our website. By placing an order on our website, you acknowledge that you have read, understood, and agree to our shipping policy.